Customer Insights Manager
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Role Overview
As a Customer Insights Analyst, you will support the Customer Success and Product teams by analyzing and understanding customer interactions with our platform and the performance of our AI agents. Your role goes beyond data presentation; you'll craft data-driven stories that guide Customer Success Manager (CSM) strategies and identify opportunities to enhance AI agent performance. You'll pinpoint compelling user case stories to share with the marketing team and assist in developing new features to boost platform usage and AI capabilities.
Product Enhancement
The insights gathered help the Product team identify areas for improvement, allowing for the development of features that enhance user experience and increase the efficiency and capabilities of AI agents. This continuous feedback loop drives innovation and keeps the platform competitive. Ultimately, the role bridges data and strategy, ensuring that regie.ai not only meets current customer needs but also anticipates future demands, driving growth and success across the company.
Required Skills and Qualifications
Technical Skills
Proficiency in SQL, Python, R, and data visualization tools (e.g., Tableau, Power BI)
Analytical Expertise
Strong problem-solving skills and the ability to interpret complex data into actionable insights
Experience
2-5 years in a data analysis role, with exposure to large datasets and preference for experience in SEP industries
