Founded in 1981, Blackbaud is a well-established player in the information technology & services industry, with a key focus on creating software solutions for nonprofit organizations. The company is based in Charleston, S.C. and, as of the latest data estimates, employs around 3500 people.
Blackbaud provides an extensive range of offerings tailored to meet the unique needs of organizations aiming to achieve social good. Their products and services are designed to be instrumental in areas such as fundraising, constituent relationship management (CRM), financial management, and direct marketing. They also offer solutions for school administration, ticketing, business intelligence, and website management.
Further emphasizing their credentials as an IT service provider, Blackbaud delivers prospect research, consulting, and analytics services. They predominantly cater to nonprofits, foundations, education institutions, healthcare institutions, and individuals committed to instigating positive change.
To enable organizations to build robust relationships and optimize efficiencies, Blackbaud emphasizes foundational factors like software as a service (SaaS), nptech (nonprofit technology), and CMS (content management system). There is a distinct focus on sectors such as higher education and healthcare in their portfolio.
Given the rise of digital donations, mechanisms for online giving and crowdfunding play a vital role in their software offerings. Finally, stringent financial management, fund accounting, and creating social impact emerge as their defining service aspects.
Blackbaud serves the unique sector of 'social good', stressing the importance of digital transformation in how nonprofits work. They believe that effective leveraging of technology can significantly transform possible outcomes.
However, it's worth noting that Blackbaud has faced criticism in the past concerning its handling of security incidents, such as the data breach disclosed in July 2020. The delay in disclosing this incident and their decision to pay the hackers' ransom did raise questions about their crisis management approach.
To stay connected with trends, news, and updates, Blackbaud maintains an active presence on LinkedIn, Twitter and Instagram. They foster learning opportunities such as engaging breakout sessions, insights on AI's place in fundraising, and other experiences to encourage a more well-knit community.
Overall, Blackbaud stands out as a technology company working with a purpose, to empower organizations and individuals involved in social good projects with advanced software solutions and consultancy services.
Identify the key decision-makers within Blackbaud. These could be CTOs, VPs or Directors in the Information Security, Product, Human Resources, or Customer Support units.
Deep dive into the pain points faced by Blackbaud. For instance, understand how the data breach incident was handled and assess current cybersecurity procedures. Examine their employee retention strategies, especially for major gift officers vital to the fundraising efforts. Familiarize with the complexity and broad service scope, potentially leading to complex integration issues. Lastly, assess their current technology landscape and possible areas for improvement or implementation of technologies like AI, ML, and IoT.
Reach out to the decision-makers and make an introduction. Explain that you believe your product/service can address some of the challenges faced by Blackbaud, and request a meeting to discuss how this could work.
During this meeting, discuss the following solutions relative to the company's pain points:
Send a summary of the meeting and an official proposal afterward. Include feasible timelines of implementation, costs, and potential return on investment to give a clearer prospect on the benefits that the solution presents.
Negotiate terms and conditions of the contract. Understand what Blackbaud’s needs are and try to accommodate them.
Finalize the deal, discuss implementation process, set up appropriate timelines and metrics for success.
After a successful implementation, consistently check in with Blackbaud to ensure the solution is effective and meeting their needs. Proactively address any issues and strive to maintain a good business relationship.
Once there is a strong business relationship and satisfaction with the product/service, ask for referrals to other companies or businesses that might benefit from the services. They may also offer testimonials or a case study that can be used for future marketing efforts.
Regularly review progress and use feedback from Blackbaud to continuously improve the product/service.