Concentrix, with approximately 290,000 employees, is a leading global provider within the information technology and services industry. The American-based company is well-known for specializing in customer engagement and business performance optimization. Concentrix's headquarters are located in Fremont, California.
The company is committed to delivering an exceptional customer experience (CX). They utilize advanced technology and comprehensive solutions to this end, serving numerous global brands, including over 100 Fortune Global 500 clients and over 125 new economy clients from more than 40 countries across six continents.
Originally a subsidiary of SYNNEX Corporation since 2006, Concentrix took a major step by going public as an independent entity on December 1, 2020.
Concentrix offers a range of services including renewals management, technical support, customer care, cross channel media, sales and marketing, and call centers. Beyond the practical functions such as customer-service essentials, they possess expertise in several advanced domains including Intelligence Strategy, Data Engineering, Advanced and Operational Analytics, Business Insights, Marketing Analytics, Customer Analytics, Process Intelligence & Optimization, and Compliance & Risk Analytics.
Their philosophy centers on reimagining the customer experience (CX) landscape. Concentrix views every interaction with a customer as an opportunity to make an impression and show the brand in the best possible light. Their strategies are geared toward helping companies better connect with their customers, with the goal of ensuring smooth customer interactions and fostering repeat business.
Their approach has positioned Concentrix as a leader in the digital customer experience domain. They actively contribute to improving business performance by leveraging CX solutions and technology.
For a deeper understanding of their operating principles and service offerings, visit their official website at concentrix.com.
Our objective is to help Concentrix harness the full potential of their vast data assets for actionable insights and optimize their intelligence strategy and risk analytics. We aim to equip Concentrix with tools to improve workforce management across the globe and ensure consistency in customer experiences regardless of the channel or location. Further, we endeavor to aid Concentrix in offering highly personalized customer experiences and maintaining the security and privacy of their customer data.
Based on our experiences with selling to similar customer profiles, forecast potential subscription sign-ups for the first quarter post-outreach, and plan accordingly.
Allocate budget for customer acquisition costs, including digital marketing efforts, sales team expenses, and software development, if needed, to adapt our solution to Concentrix's requirements.