Defense Information Systems Agency (DISA), found in the Information Technology and Services Industry, is a Department of Defense (DOD) combat support agency. They conduct DOD Information Network (DODIN) operations for the joint warfighter, enabling lethality across all warfighting domains.
DISA's role is critical in military communications and IT services, and is integral to the defense infrastructure, with connections that protect the warfighter in cyberspace. The IT and Communications systems controlled by DISA have been reported to have a significant impact on military operations.
The agency has an estimated number of 5500 employees and is engaged in empowering its global workforce through an initiative labeled 'Workforce 2025'. To support its mission partners, DISA has implemented the Customer Service Management Portal (CSMP) allowing for specific topics search, chatting with an MPEO Agent, and posting questions or creating a case for MPEO Support.
Despite operating within a high-risk digital landscape, DISA continues to prevent threats to national security. In summer 2019, DISA’s computer systems were compromised, exposing the personal data of about 200,000 people. Since then, the US Army is seeking to reduce its NIPRNet and SIPRnet footprint in the coming years to prevent similar incidents.
You can connect with DISA for any service-related questions or new service requests through their website disa.mil.
Pain points for
Defense Information Systems Agency
The Defense Information Systems Agency (DISA) is a Department of Defense (DoD) agency responsible for providing IT and communication support to the DoD's operational activities. DISA is critical to the seamless operation of the DoD's network operations for warfighters and serves mission partners across the defense field about DISA.
DISA experienced a significant security breach in 2019, exposing the personal data of about 200,000 people Wikipedia. This suggests the need for enhanced cyber security protocols and systems.
DISA's Workforce 2025 initiative indicates a focus on efficient management and deployment of its global workforce and a consequent need for effective workforce management solutions DISA.
DISA's attempts at reducing the footprint of NIPRNet and SIPRNet suggests difficulty in maintaining scalable and compliant IT infrastructure. This could be addressed by updated and scalable solutions that abide by defense-specific regulations.
The implementation of the Customer Service Management Portal (CSMP) by DISA indicates possible challenges around communication and the need for platforms improving information sharing and stakeholder engagement.
Based on the CSMP, effective processing, tracking, and resolving of service requests is a potential pain point. An efficient system to manage service requests can improve response times and overall service to mission partners.
Our B2B SaaS company offers tailored cybersecurity services for reducing data breach risk. We also provide workforce management solutions for optimizing personnel deployment. With our scalable and compliant IT solutions, DISA could reduce its operational footprint without compromising capability.
Our collaboration tools simplify communication and collaboration among various stakeholders, and our service request management system streamlines and speeds up the response to service requests.
Arm the sales team with an understanding of DISA's mission, the functionality of our products, and the connection between DISA's pain points and our solutions. Sales pitches should be tailored to address DISA’s specific issues.
Regularly assess the effectiveness of our sales strategy, adjusting the sales plan as necessary based on feedback and ongoing needs analysis.