Epicor is a dynamic player in the world of Information Technology & Services, with an emphasis on software solutions. The firm specializes in various domains including Enterprise Resource Planning (ERP) Software, Retail & Point-Of-Sale (POS) Software Solutions, Supply Chain Management, Customer Relationship Management, Human Capital Management, Enterprise Performance Management, IT Service Management, Distribution Software, Manufacturing Software, and other industry-specific software services.
Founded in 1972, the company has over 50 years of market presence, and has successfully delivered software, e-commerce, and service solutions to a wide array of industries ranging from automotive parts manufacturing to aerospace & defense manufacturing. Key solutions include Epicor Indago WMS, aimed at reducing operating costs, accelerating order cycle time, and eliminating “zero picks”, among other functionalities.
Throughout the years, the company has achieved growth through strategic acquisitions such as CompuNet and Scala, which allowed the firm to enhance its offering portfolio, entering market segments such as hospitality and comprehensive retailing. Epicor has put continuous emphasis on innovation and understanding customer needs, working closely with its customers to create industry-specific software solutions.
As an employer, Epicor has a strong team of approximately 5300 employees who are deeply involved in tracking and talking about the latest trends and requirements in their respective domains, bringing robust industry knowledge and hard-won experience to the table.
In summary, Epicor presents itself as a progressive and customer-centric organization, using technology and software solutions to help businesses gain a competitive edge and drive profitable growth.
With different software solutions including ERP, supply chain management, and human capital management, efficient integration can be a problem. The challenge lies in integrating these varied services to ensure streamlined and efficient operations.
Epicor needs to evolve and update its products continuously to meet industry trends and regulations. Integrating the latest technologies like AI, Machine Learning, and IoT into current ERP systems could offer a competitive advantage.
With significant presence in dynamic industries, Epicor must manage and comply with diverse industry regulations domestically and globally. Offering a product that simplifies regulatory compliance could free up resources and reduce potential legal risks.
Data management and security are crucial issues for Epicor. Ensuring data confidentiality, integrity, availability, and compliance with regulations can pose significant challenges.
Customizing services to the specific needs of each industry can be laborious and pose scalability issues.
Introduce our company and product highlighting its capabilities to simplify integration across different services, automate regulatory compliance, provide data management solutions and enhance customization and scalability.
Prepare a demonstration to show the efficiency of our solution to provide the required integration, regulatory compliance, data management, and customization and scalability.
Offer a pilot or trial to prove the effectiveness of the solution in the real-world scenario.
Based on the feedback from the trial, provide a proposal detailing how the solution can be implemented, the cost involved, and the projected return on investment.
Negotiate contract terms and set expectations for continued working relationship including post-sales support and regular check-ins for feedback and improvements.
Identify key personnel from Epicor to establish contact and commence discussions on the potential partnership.
Define a timeline for the engagement, from the initial contact through to the product demonstration, trial period, and contract negotiation, understanding that the actual timeline may vary depending on various variables.
Establish key performance indicators (KPIs) to measure the success of the sales and implementation process, including the generation of new leads, completion of product trials, and successful contract negotiation.
This plan is an outline and may require adjustments based on the dynamics of the market landscape and Epicor's internal decision-making procedures.