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Realtor.com

Realtor.com

Insights, Personas, and Sales Plan

Realtor.com

"Realtor.com is a leading SaaS company in the real estate industry, offering comprehensive information, tools, professional expertise, and the most current and extensive for-sale property listings to help home buyers, sellers, and dreamers navigate their home journey efficiently."
Est. Employees:
2800
Industry:
real estate
Revenue:
$118M
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Insights on

Realtor.com

Knowing about the company you want to prospect into is important. Here's some information about the company, written by a sales analyst.
## Company Overview Realtor.com, a part of Move, Inc., is a leading provider of online real estate services catering to home buyers, sellers, and dreamers, looking to navigate their home journey positively with the necessary tools and professional expertise. The brand offers a comprehensive list of for-sale properties, rental listings, and relevant information to make informed real estate decisions, thus standing as a reliable resource for millions of home shoppers across the nation. ## Users and Services With a strong monthly user base of 34.1 million unique visitors, the brand continuously aims to enhance the user experience. New partnerships with Airbnb, focused on encouraging potential home buyers to explore neighborhoods of interest, and Yelp, providing users with information about listed properties' neighborhood amenities, reiterate the company's commitment to offering comprehensive and timely market views. ## Data and Listings Possessing data from over 98% of Multiple Listing Services (MLS)-listed homes across the United States, Realtor.com boasts an extensive inventory of for-sale and rental listings. This database of listings updates 90% of its content every 15 minutes and the rest on a daily basis, ensuring the most current market information for its users. ## Partnerships and Acquisitions In an effort to diversify its offerings, Move, Inc., acquired Remodelista and Gardenista in 2016, platforms specializing in interior and lifestyle design, and outdoor spaces and garden design, respectively. These acquisitions form an integral part of Realtor.com’s marketing strategy, aiming to provide a holistic approach to the home buying process. ## Workforce Realtor.com holds a strong workforce of approximately 2800 employees across different verticals, contributing to a uniquely productive environment that fuels the company's growth in the online real estate services industry. ## Criticisms While the brand is largely popular amongst home buyers and sellers, it has faced criticism for not adequately vetting the leads provided to agents, resulting in the need to filter through potentially irrelevant listings. Despite these, the brand continues to be an influential player in the real estate market.

Company Overview

Realtor.com, a part of Move, Inc., is a leading provider of online real estate services catering to home buyers, sellers, and dreamers, looking to navigate their home journey positively with the necessary tools and professional expertise. The brand offers a comprehensive list of for-sale properties, rental listings, and relevant information to make informed real estate decisions, thus standing as a reliable resource for millions of home shoppers across the nation.

Users and Services

With a strong monthly user base of 34.1 million unique visitors, the brand continuously aims to enhance the user experience. New partnerships with Airbnb, focused on encouraging potential home buyers to explore neighborhoods of interest, and Yelp, providing users with information about listed properties' neighborhood amenities, reiterate the company's commitment to offering comprehensive and timely market views.

Data and Listings

Possessing data from over 98% of Multiple Listing Services (MLS)-listed homes across the United States, Realtor.com boasts an extensive inventory of for-sale and rental listings. This database of listings updates 90% of its content every 15 minutes and the rest on a daily basis, ensuring the most current market information for its users.

Partnerships and Acquisitions

In an effort to diversify its offerings, Move, Inc., acquired Remodelista and Gardenista in 2016, platforms specializing in interior and lifestyle design, and outdoor spaces and garden design, respectively. These acquisitions form an integral part of Realtor.com’s marketing strategy, aiming to provide a holistic approach to the home buying process.

Workforce

Realtor.com holds a strong workforce of approximately 2800 employees across different verticals, contributing to a uniquely productive environment that fuels the company's growth in the online real estate services industry.

Criticisms

While the brand is largely popular amongst home buyers and sellers, it has faced criticism for not adequately vetting the leads provided to agents, resulting in the need to filter through potentially irrelevant listings. Despite these, the brand continues to be an influential player in the real estate market.

Team Personas

Broken down by department, these sales insights include head counts, potential pain points, email templates, and a "how to win" plan for selling to this department.

Sales plan

Want to know more about how to sell into this company? Well, we've got you covered with a basic sales plan that gives you all that you need to know to get started selling to this organization.
# Sales Plan Template ## Sales Objective To provide an innovative software solution to Realtor.com that aids in improving the quality and relevance of generated leads, enhances user experience and interface, streamlines partnerships integration, optimizes data management and updates process, and improves data transparency and credibility. ## Company Overview Realtor.com is a real estate company that offers comprehensive information tools and professional expertise for home buyers, sellers, and dreamers, aiming for a positive home journey experience throughout[^1^]. The platform thrives on the mantra of serving as the 'Home of Home Search℠', enticing millions of home shoppers to find their dream homes using its platform[^1^]. A dominant player in its field, Realtor.com brings together data from over 98% of Multiple Listing Services (MLS)-listed homes nationwide[^2^]. ## Pain Points Realtor.com currently faces several pain points that are hampering its efficiency, customer satisfaction, and overall productivity: 1. Subpar Quality of Leads: Realtor.com currently does not screen the leads they generate, leading to complaints regarding the relevance and quality of these leads[^5^]. 2. User Experience and Interface: Based on website reviews, present issues relate to the user experience, which creates an impression that they are not accessing the most current and accurate real estate listings[^4^]. 3. Partnerships Integration: Realtor.com has formed strategic partnerships with Airbnb and Yelp to enhance user experience; however, the effectiveness and efficiency of managing and integrating these complex partnerships may pose significant challenges that can lead to a disjointed user experience[^3^]. 4. Data Management and Updating Process: Given the vast amount of data managed, Realtor.com might encounter challenges related to data inconsistencies, inaccuracies, or delays[^2^]. 5. Data Transparency and Credibility: Maintaining high credibility and trustworthiness is crucial for Realtor.com, but if their database contains outdated, misleading, or inaccurate information, it may damage their reputation and raise doubts among users about their data reliability. ## Solution Our proprietary SaaS solution can combat these pain points: 1. Lead Quality Improvement: Implementing advanced lead screening algorithms to improve the quality and relevance of generated leads. 2. User Experience Enhancement: Optimizing the website's layout, flow, search functionality, and usability features for an intuitive, user-friendly experience. 3. Seamless Partnerships Integration: Providing tools for the smooth and effective integration of partners' data, ensuring a consistent and enriching user experience. 4. Efficient Data Management and Updating: Introducing an innovative data management solution capable of handling vast quantities of data and ensuring real-time updates, data accuracy, and consistency. 5. Improved Data Transparency and Credibility: Incorporating a system that verifies and ensures the accuracy, transparency, and credibility of data provided on the website. ## Sales Strategy ### Prospecting Stage Identify key decision-makers within Realtor.com who influence software procurement decisions, such as IT heads, CTOs, CXOs, or other relevant personnel in leadership roles. ### Outreach Stage Reach out to these key decision-makers using a personalized approach, underlining how our SaaS solution can resolve the challenges Realtor.com is currently facing. Highlight the potential ROI and the ultimate user experience improvement after implementing our solution. ### Proposal Stage Provide a comprehensive proposal illustrating how each feature of our SaaS solution addresses Realtor.com's unique pain points. Explain how the integration of our software will function and can result in more efficient processes and improved user satisfaction. ### Negotiation and Closing Stage Negotiate contract terms, pricing, and implementation strategies. Maintain transparency to foster trust. Reach an agreement and finalize the deal. ### Post-Sale Stage Coordinate with Realtor.com for software integration and take feedback regularly to ensure continued customer satisfaction. ## Key Performance Indicators - Increase in the quality and relevance of generated leads. - Improved user satisfaction and interface experience. - Seamless integration of partnerships without disrupting user experience. - Efficiency in data management and real-time updates. - Enhanced data transparency and credibility. [^1^]: [About Realtor.com® - realtor.com](https://www.realtor.com/about/) [^2^]: [About Realtor.com Economic Research Data](https://www.realtor.com/research/about/) [^3^]: [Realtor.com - Wikipedia](https://en.wikipedia.org/wiki/Realtor.com) [^4^]: [Who Owns Realtor.com? 6 FAQs About the Site](https://listwithclever.com/real-estate-blog/who-owns-realtor-com-6-faqs-about-the-site/) [^5^]: [Compare 136 realtor.com Reviews | ConsumerAffairs®](https://www.consumeraffairs.com/housing/realtor.html)

Sales Plan Template

Sales Objective

To provide an innovative software solution to Realtor.com that aids in improving the quality and relevance of generated leads, enhances user experience and interface, streamlines partnerships integration, optimizes data management and updates process, and improves data transparency and credibility.

Company Overview

Realtor.com is a real estate company that offers comprehensive information tools and professional expertise for home buyers, sellers, and dreamers, aiming for a positive home journey experience throughout^1^. The platform thrives on the mantra of serving as the 'Home of Home Search℠', enticing millions of home shoppers to find their dream homes using its platform^1^. A dominant player in its field, Realtor.com brings together data from over 98% of Multiple Listing Services (MLS)-listed homes nationwide^2^.

Pain Points

Realtor.com currently faces several pain points that are hampering its efficiency, customer satisfaction, and overall productivity:

  1. Subpar Quality of Leads: Realtor.com currently does not screen the leads they generate, leading to complaints regarding the relevance and quality of these leads^5^.
  2. User Experience and Interface: Based on website reviews, present issues relate to the user experience, which creates an impression that they are not accessing the most current and accurate real estate listings^4^.
  3. Partnerships Integration: Realtor.com has formed strategic partnerships with Airbnb and Yelp to enhance user experience; however, the effectiveness and efficiency of managing and integrating these complex partnerships may pose significant challenges that can lead to a disjointed user experience^3^.
  4. Data Management and Updating Process: Given the vast amount of data managed, Realtor.com might encounter challenges related to data inconsistencies, inaccuracies, or delays^2^.
  5. Data Transparency and Credibility: Maintaining high credibility and trustworthiness is crucial for Realtor.com, but if their database contains outdated, misleading, or inaccurate information, it may damage their reputation and raise doubts among users about their data reliability.

Solution

Our proprietary SaaS solution can combat these pain points:

  1. Lead Quality Improvement: Implementing advanced lead screening algorithms to improve the quality and relevance of generated leads.
  2. User Experience Enhancement: Optimizing the website's layout, flow, search functionality, and usability features for an intuitive, user-friendly experience.
  3. Seamless Partnerships Integration: Providing tools for the smooth and effective integration of partners' data, ensuring a consistent and enriching user experience.
  4. Efficient Data Management and Updating: Introducing an innovative data management solution capable of handling vast quantities of data and ensuring real-time updates, data accuracy, and consistency.
  5. Improved Data Transparency and Credibility: Incorporating a system that verifies and ensures the accuracy, transparency, and credibility of data provided on the website.

Sales Strategy

Prospecting Stage

Identify key decision-makers within Realtor.com who influence software procurement decisions, such as IT heads, CTOs, CXOs, or other relevant personnel in leadership roles.

Outreach Stage

Reach out to these key decision-makers using a personalized approach, underlining how our SaaS solution can resolve the challenges Realtor.com is currently facing. Highlight the potential ROI and the ultimate user experience improvement after implementing our solution.

Proposal Stage

Provide a comprehensive proposal illustrating how each feature of our SaaS solution addresses Realtor.com's unique pain points. Explain how the integration of our software will function and can result in more efficient processes and improved user satisfaction.

Negotiation and Closing Stage

Negotiate contract terms, pricing, and implementation strategies. Maintain transparency to foster trust. Reach an agreement and finalize the deal.

Post-Sale Stage

Coordinate with Realtor.com for software integration and take feedback regularly to ensure continued customer satisfaction.

Key Performance Indicators

  • Increase in the quality and relevance of generated leads.
  • Improved user satisfaction and interface experience.
  • Seamless integration of partnerships without disrupting user experience.
  • Efficiency in data management and real-time updates.
  • Enhanced data transparency and credibility.

^1^: About Realtor.com - realtor.com

^2^: About Realtor.com Economic Research Data

^3^: Realtor.com - Wikipedia

^4^: Who Owns Realtor.com? 6 FAQs About the Site

^5^: Compare 136 realtor.com Reviews | ConsumerAffairs®