Company Description

ServiceTitan, the operating system for the trades, is a cloud-based software platform built specifically to power trades businesses. Launched with a vision to help service contractors manage their businesses smoothly, ServiceTitan was originally founded to aid founders Ara and Vahe's fathers in running a streamlined contracting business. Today, ServiceTitan's end-to-end solution provides contractors with the necessary tools to run their business, manage their back office, and deliver a stellar customer experience.

ServiceTitan's all-in-one software is designed for both home and commercial contractors. It offers comprehensive insights and robust analytics for better business decisions, assisting businesses in generating more leads and closing more deals. By bringing a seamlessly integrated Software as a Service (SaaS) platform to an industry historically underserved by technology, ServiceTitan has become the home and commercial software choice for thousands of business owners seeking to accelerate growth, drive operational efficiency, and cultivate a superior customer experience.

As part of their commitment to the community, ServiceTitan works tirelessly to create an inclusive environment that welcomes and embraces varying perspectives, backgrounds, and experiences. This sense of community, referred to as the family of Titans, enhances the ability to better serve their customers and inspire each other. With around 2100 employees, ServiceTitan has representation in every area of its business.

Founded by the sons of hard-working tradespeople and backed by top investors, ServiceTitan has developed its platform with a deep understanding of the needs of the trades industry. As a testament to the company's commitment to innovation and enhancement, ServiceTitan continues to evolve, driven by a united community of loyal customers, evangelists, and a growing number of Titans working tirelessly to realize their vision.

With a notable presence in both the United States and Canada, ServiceTitan is an active participant in the information technology and services, internet, and computer software industries.

Sales Plan Template

I. Executive Summary

ServiceTitan, a B2B SaaS company offering a comprehensive software platform for home and commercial service contractors is facing some challenges. This sales plan aims to address these pain points including harnessing robust data analytics, talent recruitment, improving digital presence in the Canadian market, delivering high-standard customer experience, and maintaining software innovation and agility.

II. ServiceTitan's Company Overview

• Company Name: ServiceTitan
• Company URL: servicetitan.com
• Estimated Number of Employees: 2100
• Key Industries: Information Technology & Services, Internet, Computer Software

III. Product & Solution Offerings

Our SaaS offers solutions to improve robust data analytics efficiency, aid in diverse tech talent recruitment, enhance a digital presence in the Canadian market, provide high-standard customer experience, and upsurge software innovation and agility.

IV. Sales Goals

1. Reach out to at least 15 key stakeholders at ServiceTitan within the next quarter.
2. Acquire at least 3 new contractual agreements with ServiceTitan within the next two quarters.
3. Increase market share in the SaaS industry, specifically within the Canadian market.

V. Target Customer & Pain Points

• ServiceTitan potentially struggles with effectively utilizing robust data analytics to improve decision-making. About ServiceTitan.
• They may face challenges in recruiting and maintaining a diverse technology talent pipeline, which is critical for innovation and serving a diverse customer base. Careers.
• The company could be struggling due to a lack of a digital presence in the expanding Canadian market. This impacts their ability to attract new customers and maintain their competitive edge. ServiceTitan | LinkedIn.
• ServiceTitan may grapple with the challenge of maintaining a high-standard customer experience, potentially impacting customer satisfaction and loyalty. ServiceTitan | Crunchbase Company Profile & Funding.
• They may also struggle to adapt and cater to the evolving needs and demands of the trades industry, crucial for maintaining client expectations and competitiveness.

VI. Prospecting Strategy

1. Research the company to understand their challenges.
2. Identify key decision-makers within the company.
3. Tailor sales pitches to address their pain points.
4. Utilize emails, social media (LinkedIn), and industry events to connect with ServiceTitan stakeholders.

VII. Key Performance Indicators (KPIs)

1. Number of new leads generated.
2. Rate of conversion leads to clients.
3. Change in profit margin relative to the previous quarter.
4. Overall customer satisfaction score.
5. Net promoter score (NPS).

VIII. Supervision and Adaptability

Monitor results continuously and adjust strategies based on trends and changes identified through metrics monitoring.

IX. Post-Sale Relationship Management

Ensure regular contact with the client for customer satisfaction surveys and identify opportunities for product improvements or upselling.