Shipt is a prominent player in the Information Technology & Services industry, with an estimated team size of 6900 employees. Utilizing the power of a convenient app and a community of dedicated shoppers, Shipt provides a same-day delivery service that is available to 80% of households across more than 5,000 cities in the U.S.
As an independently operated, wholly owned subsidiary of Target Corp, Shipt offers customers access to a variety of their favored stores and product categories. Customers can order anything from fresh foods and household essentials to wellness products, office supplies, and pet items. Shipt's community of shoppers stand out for their commitment to quality and communication, often going above and beyond to ensure preferences and substitutions are addressed in real-time.
Shipt operates a curated marketplace model, with its shoppers picking up and delivering orders from local stores. Along with groceries and everyday items, members also have the option to order alcohol for delivery. The company aims to simplify life for its users by delivering their orders directly to their doors.
Headquartered in Birmingham, Alabama, and with an additional office in San Francisco, Shipt fundamentally believes in sparking meaningful connections. The power of these connections is seen in how the Shipt team gets to know their members, makes efforts to appreciate their team of shoppers, and authentically represents themselves and their partners. Shipt strives to make every delivery feel special, demonstrating that every person counts.
Introductory connections and communications shall be made with the company's decision-makers. This could involve emails, calls or LinkedIn messages where we express our understanding of their challenges and how our product can provide a solution.
Request to arrange a product demo or presentation to discuss in detail about how our SaaS solution can address their pain points. We should focus on articulating how our product will simplify their process, increase productivity and eventually lead to better customer satisfaction.
Keeping in touch after the initial encounter is crucial. This might involve purely informational meetings, discussing potential use cases, or answering any questions that arose during the demonstration.
Branding our product to suit their needs and highlighting how they could benefit from our solution. We will put emphasis on following points:
We should be prepared to address potential objections that could arise in the sales process. This includes clarifying the product’s total cost of ownership, demonstrating its scalability and addressing any privacy and security concerns.
Discuss terms of service agreement including pricing, service level agreement, duration of contract and other mutually agreed upon specifics.
Formalization of the SaaS agreement by signing of contracts.
Ensure an efficient onboarding for the client with regular follow-ups ensuring product satisfaction.
Regular evaluation to understand if the drafted sales plan is working and make changes if needed.
Remember, Shipt takes pride in creating personal connections with customers. If we want to be a part of that mission, we need to extend the same sentiment to our interactions with Shipt.