Verint is a globally recognized company in the realm of information technology and services, bolstered by a robust portfolio in customer engagement optimization, customer analytics, engagement management, and workforce optimization. With a proud count of approximately 4,400 employees and a healthy presence in more than 175 countries, Verint stands firm in its commitment to help the world’s most iconic brands in building long-lasting customer relationships through an intricate confluence of work, data, and experiences across the enterprise.
While its offerings encompassing several domains including customer engagement, business intelligence, artificial intelligence, and chatbots, Verint also retains a stronghold in computer and network security, as well as computer software industries. Its range of comprehensive solutions also cater to those seeking assistance with contact center operations, branch and back-office operations, compliance, call center management, and workforce engagement amongst others.
Keenly aware of the growing influence of technology, Verint focuses on developing cutting-edge solutions to nurture boundless customer engagement, engagement capacity cap, and manage the customer capacity gap. The company envisions itself at the forefront of providing innovative solutions comprising video and situation intelligence, cyber security, fraud identification, voice of the customer insights, and intelligent self-service provisions.
Furthermore, Verint also takes pride in being a Great Place to Work, certified entirely based on employee ('Verinteers') testimonials. With a nod towards its role in the cybersecurity landscape, Verint affirms its commitment to privacy and security both in its solutions and in its recruitment processes.
In conclusion, Verint Systems Inc., driven by a passionate community of employees, partners, and customers, is dedicated to discovering new opportunities in customer engagement and harnessing technological advances to shape the customer-brand journey for its clientele worldwide. With the central premise of the company being far from typical, the Verinteers each bring their unique voice, perspective, and expertise to contribute towards the company's pioneering mission and vision.
Verint is a renowned global company in the field of customer engagement management and business intelligence. Their services include customer analytics, engagement management, workforce optimization, contact center operations, cybersecurity, and artificial intelligence solutions and more12. They have an estimated 4400 employees4 and cater to over 9800 clients across 175 countries4.
Verint's broad service offerings require sophisticated management and optimization tools to ensure a consistent, high-quality customer experience across various services such as customer analytics, engagement management, workforce optimization, and artificial intelligence solutions2.
With a diverse product portfolio and a global clientele, Verint has to continually address the threat of cybersecurity and live up to the expectations of data privacy and security5.
Ensuring that their wide range of services scale efficiently and integrate seamlessly across industries is a vital challenge due to their extensive and diverse product portfolio2.
Being a certified Great Place to Work, Verint needs to ensure a positive and inclusive work culture across its globally dispersed workforce, despite the shift towards remote work35.
In the rapidly evolving field of IT and services, Verint needs to strike the right balance between introducing new products and maintaining consistent service levels2.
Showcase your SaaS product’s scalability and ease of integration with existing platforms, particularly in areas where Verint is experiencing growth.
Reassure Verint of your SaaS product’s robust security features and commitment to ongoing security upgrades.
Demonstrate how your SaaS product encourages real-time collaboration across different teams and locations, fostering a unified company culture.
Detail your company’s process for integrating new tools onto the platform without disrupting existing services.
Contact the company's management or decision-makers. Your pitch should clearly articulate your understanding of their pain points and how your product can provide an effective solution.
After the initial approach, follow-up with additional information or set a demo of your product showcasing how it can address their primary challenges.
Continue to build relationships with decision-makers in the company, using a consultative selling approach to reinforce the benefits of your solution.
Once Verint becomes a customer, provide excellent customer service. Regular updates about new features, security, and optimization should be offered.1: Verint: Customer Engagement Leaders