Admins can now configure call interval rules on Salesforce Reports — including built-in support for state-level mini-TCPA compliance in Florida, Oklahoma, and Maryland. Reps stay inside compliant calling windows automatically, with no manual list management required.
The dialer auto-selects the prospect's valid timezone based on their data, so reps don't accidentally call outside of legal calling hours.
Scheduled callbacks are now a first-class workflow. AI pre-fills the callback details from the call, calendar invites are sent to reps and prospects, and deep-links bring reps straight back into the dialer drawer at the scheduled time. The Salesforce Report selection persists across page refreshes, so reps don't lose context when they reload mid-session.
Transcript accuracy has been improved, and Live Listen now shows time since last dial.
Bridge-to-Connect metric calculation
Outreach and Salesloft pending-task sync
Outreach invalid phone numbers on dial
Connection-rate reporting by dialer source
Task sorting on dialer task lists
Scorecard cloning, including the default scorecard
SMS URL shortening for outbound texts
Salesforce report cache optimization for faster load
Database query optimizations across the dialer
